✅ Shipping Policy – MASRA

---

Shipping Policy

Thank you for visiting and shopping at www.masra.com (the “Site”).
The following terms and conditions constitute our Shipping Policy.

---

Domestic Shipping Policy (United Arab Emirates)

Shipment Processing Time

All orders are processed within 1–2 business days.
Orders are not shipped or delivered on Fridays or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or telephone if there is a significant delay.

---

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Note: Same Day and On-Demand delivery services are available only within the United Arab Emirates.

Delivery delays may occasionally occur due to courier or external factors.

---

Shipping Carriers

We use trusted courier partners including:
Aramex, Shipa, and other certified logistics providers.

---

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has been dispatched, containing your tracking number.
Tracking information will be active within 24 hours.

---

International Shipping Policy

MASRA ships to GCC countries and selected international destinations worldwide.
International shipping fees and delivery times vary depending on destination and will be calculated at checkout.

---

Customs, Duties, and Taxes

MASRA and SAWA FURNITURE L.L.C are not responsible for any customs fees, duties, or taxes applied to international orders.
All additional charges imposed by the destination country are the responsibility of the customer.

---

Damages & Lost Shipments

MASRA is not liable for products damaged or lost during shipping.
If your order arrives damaged, please contact the courier company directly to file a claim.

Please retain all packaging materials and damaged goods before filing a claim.